Community-powered support for Velaro

Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to participate.

Ask a question
Share an idea
Report a problem
Give praise

See the change log (1 recent)

Frequently Asked Questions

4 people asked this! Click to add your vote!

4

How do I add, edit and manage an agent or user in my account?

Velaro FAQ asked · 2 replies · Last reply March 16, 2011 17:35 by Rob Seeley

Answered
3 people asked this! Click to add your vote!

3

How do I unblock an IP address in the agent desktop?

Velaro FAQ asked · 2 replies · Last reply January 16, 2012 16:08 by Velaro FAQ

Answered
2 people asked this! Click to add your vote!

2

Filtering reports and charts

Rudy asked · 1 reply · Last reply May 12, 2011 18:51 by Rob Seeley

Answered

Ideas Under Consideration

1 person shared this! Click to add your vote!

1

Adding Columns to original result set

Ricardo Gonzalez shared · 4 replies · Last reply April 18, 2012 19:15 by Rob Seeley

Under Consideration
1 person shared this! Click to add your vote!

1

Missed Chat Chart

Josh shared · 1 reply · Last reply June 29, 2011 14:14 by Rob Seeley

Under Consideration

Common Problems

1 person reported this! Click to add your vote!

1

Live chat goes to after-hour survey when agent is logged on.

kaush2727 reported · 1 reply · Last reply October 19, 2011 16:51 by kaush2727
1 person reported this! Click to add your vote!

1

Internal Server Error message when completing a custom agent post chat survey,

jastell reported · 1 reply · Last reply August 03, 2011 14:07 by Michelle Bowman

In Progress
1 person reported this! Click to add your vote!

1

You need permisiion to perform this action

vegapoint reported · 2 replies · Last reply September 11, 2011 14:14 by jasenf

Message from Velaro

Velaro’s mission is to provide businesses with the ability to intelligently interact with website visitors. We are dedicated to helping our clients achieve greater customer acquisition rates from their websites.