Velaro Support

Welcome to the Velaro support center. Feel free to browse our knowledgebase, offer or vote on new features, or use this page to contact support. We look forward to hearing from you!


Knowledge Base

  1. Account Setup 

    1. How do I add, edit and manage an agent or user in my account?
    2. How do I setup departments?
    3. How do I setup and customize a survey?
    4. How do I customize my chat buttons?
    5. How do I customize the chat header image?
  2. FAQs 

    1. Where can I check Velaro's current uptime status? Where can I see if Velaro is down?
    2. How do I edit the username of one of my agents?
    3. How do I go about updating my billing information?
    4. Do you have the agent desktop guide in spanish?
    5. Where can I find the agent desktop quick reference guide?
  3. Troubleshooting 

    1. Login returned unknown error code (128)
    2. How can I delete the Velaro App Data folder on my computer?
    3. Why does my Agent Desktop settings look zoomed in, and why do some appear to be missing?
    4. How to setup invites hidden under flash?
    5. What is this windows installer service could not be accessed error message?
  4. Agent Desktop 

    1. Where can I download the Velaro Agent Desktop or access the webclient?
    2. Where can I go to get an MSI of the desktop?
    3. How do I update my Agent Desktop?
    4. What is the agent desktop's minimum system requirements?
  5. CRM/ Integrations 

    1. Do you happen to have a guide for salesforce integration?
    2. How do I integrate with netsuite?
    3. How do I add custom fields to netsuite?
    4. How do I setup Zendesk integration?
    5. How do I set up and use the Microsoft Dynamics CRM integration?
  6. Proactive Invitations 

    1. How do I create custom livefluence invitations?
    2. How do I change the proactive invitation that is sent out when an Agent sends a chat?
    3. How do I setup livefluence invitations and triggers?
    4. How do I create a livefluence rule?
  7. Tutorials 

    1. How to create Canned Responses
    2. How do I track online conversions?
    3. Can I customize a survey?
    4. How do I change my chat header and banner image?
  8. All articles 

    1. How do I add, edit and manage an agent or user in my account?
    2. Where can I check Velaro's current uptime status? Where can I see if Velaro is down?
    3. Does Velaro offer a mobile optimized chat?
    4. Login returned unknown error code (128)
    5. Can I change the maximum simultaneous chats an agent can have?
    356 articles 

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